This information was updated on 5 June 2020 to reflect our service in the light of the Covid-19 virus, and will be in effect until further notice:
1. There is a minimum order of £3.00
2. We offer FREE delivery to any UK address
3. We use the Royal Mail for all of our deliveries
4. The type of service that we will provide for free will be expressed on the detailed information for each product.
5. We offer FREE UK delivery on every order, with no hidden extra charges at checkout. It's always FREE - just select the FREE Delivery button when you go through checkout and we will take care of which service to use. We post everything by Royal Mail1st class, except Tumbled Stones and Incense which are sent by Royal Mail 2nd class. Valuable items are sent by Signed-For Delivery, and we will tell you on each specific item description if we are including that service. We post orders on Mondays and Fridays only, and orders paid for by 09:00am GMT are usually posted the same day.
6. If we are offering a standard 1st Class delivery option, you can upgrade to "Royal Mail Signed-For", or "Royal Mail Next Day" when you get to checkout.
7. The Royal Mail aims to deliver 1st Class mail within 1-3 working days, and 2nd Class within 2-3 working days.
- Royal Mail 1st Class Signed-For (optional) - adds £1.25p to the entire order (if not already offered by Tribes and Vibes in item description)
- Royal Mail Special Delivery Next Day Delivery 1:00pm Weekdays - adds £6.75 to the entire order (please note that the Royal Mail are unable to guarantee 1pm delivery during Covid-19, and the new "1pm" is now "up to 9pm"
8. Orders must be paid for by 09:00am for "Special Delivery Next Day". This service is only available on Mondays and Fridays.
9. Delivery of Royal Mail First Class post is usually within 1-3 working days. It can take longer and can be affected by the remoteness of your location, weather problems, Royal Mail delays etc. Royal Mail deliveries can take up to 7 working days in the UK. If you think the item is lost in the post, please contact us as soon as you have any suspicions that this might be the case, so that we can solve the problem amicably.
10. If your order has not been received within our suggested time limits, please contact us as soon as you suspect that your order has gone missing. The Royal Mail will not consider that an item is lost or delayed until 10 working days have elapsed from the date of posting, and we are bound by the same rules. When 10 working days have elapsed, if your order has still not been delivered, we will either refund your payment or send a replacement to you. Items that are reported as missing after 28 days from the date of dispatch will not be considered eligible for refund or replacement.
11. We always obtain proof of posting.
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