4. ORDERING & CANCELLATION
- We process orders very quickly and if you wish to cancel the order prior to dispatch, you have one hour after the order is placed. After that time the order cannot be cancelled or amended. You can use the Contact Us page on this website, or you can reply to the automated email that you will have received to confirm the order. Please check your spam folders if you cannot find it in your Inbox.
- Where an order is cancelled prior to being fulfilled, a refund will be made, less any charges made by PayPal or Stripe for the initial transaction fee to Tribes And Vibes.
- All purchases are covered under the Consumer Contract Regulations, which gives the Customer the right to cancel the purchase within fourteen (14) calendar days (the cooling off period) after the order was placed, and return the items without delay at the Buyer's expense. In the event that you have changed your mind about your purchases and wish to return them Please contact us here.
- Our website will not normally allow you to order items which are out of stock, however, if a situation arises where an items is subsequently found to be out of stock or fails to meet our quality standards, you will always be contacted and given the option to cancel, substitute or otherwise adjust the Order to suit you.
5. RETURNS & REFUNDS
- Under the Consumer Contract Regulations it is your right to cancel an order (and return goods at your own expense) within 14 calendar days of ordering, this is known as the "cooling off" period. You must return the goods within the next 14 days of notifiying us of your intention to return them. In the event that you have changed your mind about your purchases and wish to return them please contact TRIBES AND VIBES in the first instance, and we will describe the returns procedure to you. If the item proves to be faulty, please contact TRIBES AND VIBES in the first instance. Initial Shipping costs are not refundable.
- Goods can only be returned by prior arrangement with us. Please contact us in the first instance to let us know that there is a problem with your order, and include photographic evidence where possible. We will give you instructions for returning the item(s). TRIBES AND VIBES will not accept responsibility for goods which are returned without prior arrangement, and are subsequently lost in transit.
- NON-DAMAGED ITEMS: it is the Customer’s responsibility to notify us in the first instance and return the item within 14 days - via Royal Mail Signed-For or Royal Mail Tracked 48 (online) Delivery services - and we will then refund the full amount (less the Shipping cost to the Buyer), providing the item is in the same condition, as when it was despatched by us, ie. unworn and with the immediate cellophane packaging / plastic packaging / lip cards in tact. Shipping costs will be the responsibility of the Customer if items are not damaged.
- DAMAGED ITEMS: it is the Customer’s responsibility to notify us in the first instance and provide photographic evidence where possible, and return the item within 30 days using a service that will will stipulate. When it is received, we will then refund the full amount of the cost of the item, less the initial shipping to the Buyer. In addition TRIBES AND VIBES will refund the Shipping costs incurred by the Buyer for returning the faulty item.
- EARRINGS are packaged in a plastic sleeve so that they can be inspected without opening the packaging. For reasons of Hygiene, we can only accept Earring returns if the plastic packaging remains unopened and are returned in that condition, or if they are damaged on arrival. You will need to return them to us within 14 days, and we will issue a full refund for your payment and your return postage costs.
- Any unopened and unused item can be returned within 14 days for a full refund. Returned items will be checked and if found to be used no refund will be given and a charge to re-post will be made.
- The Buyer becomes the owner of the goods when they accept delivery, and will remain the owner of the goods until they are returned to TRIBES AND VIBES and a refund is issued. It is the Buyers responsibility to provide a secure and well-packaged return. Refunds cannot be given if the goods are not received at TRIBES AND VIBES. It is therefore in your own interest to return goods via Royal Mail's Signed-For or Tracked 48 (online) Services, so that the Royal mail can assist you with finding the pacakge if it goes missing in the post. Royal Mail's Signed-For service will add around £1.40 to the standard price of a 1st or 2nd class "large letter" stamp - it is not necessary to use the expensive Next Day Delivery service.
- We are not VAT registered, therefore prices shown do not include VAT, nor is VAT added at the checkout.
- TRIBES AND VIBES reserves the right to increase the price of an item at any time without prior notice.
7. PRODUCT DESCRIPTIONS
- "Unique Items": these are one-off items, and you will receive the item that is featured. These items usually have a unique number in the title of the item, for example, "Fantastic Pendant, #1".
- "Example of Stock". These are stock items and the photos are examples of the stock that we hold. You will receive an item from the stock. Each Crystal Pendant / Pendulum / Tumblestone is made from polished, natural and unique Crystal - no two crystals are the same - the size, shape and patterns within the crystals will vary. Some Crystals are completely clear, and some have highly visible internal structures. We aim to be as consistent as possible in how we describe and represent them, and you will not be disappointed. If you are, we will make a full refund or replacement when the items are returned to us (see Returns).
- The 5p coin and ruler that you see beside most of the items are not included with the items. These are on the photo purely give you some idea of size.
- We try to describe and photograph items as accurately as possible to give you as much information as you need, and we use digital calipers to measure everything.
- You should also be aware that not all computer systems used for browsing the internet are of the same standard, and the resolution of each monitor will differ. Colour shades will vary depending on the technology that you are using to browse with. Video monitors can render colours differently from that of the original photography. We will include colour as part of our product description in order to clarify a colour, if we think it will help, but if you are in any doubt, please contact us, we are happy to answer your questions.
- There is no such thing as a "silly question" and we are all entitled to "senior moments" and "intellectual interludes"!
8. LIMIT OF LIABILITY
- Although the products sold on www.tribesandvibes.co.uk would be considered harmless by most people, we have no control over what you do with them or how you use them once you receive them. We therefore hereby specifically disclaim all liability for any loss, damage, injury or other negative consequence in whatever form, howsoever caused, which arises from the use (or indirect use) of any product advertised on, or supplied via the www.tribesandvibes.co.uk website.
- We have enjoyed the benefit of crystal healing, but any information on uses and properties included with the item description (which has been gathered from reputable sources, such as Judy Hall and Michael Gienger's books about crystal healing) do not, under any circumstances, constitute a claim on behalf of TRIBES AND VIBES.
- The information given is not intended to act as a substitute for medical treatment, nor will any guarantees be given for any spiritual or metaphysical qualities.
9. By purchasing from this website you agree to be bound by these conditions of sale, and acknowledge that you have read and understood these conditions. If you are in any doubt about anything, we are more than happy to answer any questions you may have.
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